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I am taking a minute to let you know about a recent experience with Canadiana.

My deal (rental holdco refinance) closed earlier this month. There was a monumental amount of paperwork required as it was non-owner occupied and the clients had several other rental properties. They are self employed, and also have pension income. You see where I’m going with this. Lots of paper to substantiate everything. The file had to be reworked several times to accommodate for changes and client requests. BUT, the people I worked with on this file were excellent and although I’ve thanked them for their patience (and endurance LOL) I also wanted to let you know that I had an extremely positive experience and I enjoyed working with my Sr. Underwriter and Credit Admin very much. 

Karen Hewitt, Mortgage Intelligence (Ontario)

I’ve been in the financial services industry for over 20 years and in that time, I can count on one hand the number of times I’ve been truly impressed with the institutions and their employees that have served me and my clients. Now I’m pleased to add one of your underwriters to that list. She was exceptionally professional, knowledgeable, patient and understanding, with a drive to help me and my clients. The communication level she provided to me was way above average.

William Strocki, The Mortgage Store (London, ON)

Thank you for all of your support on the deals The Mortgage Group sent you. I have always said the most important factor that makes one lender stand out from another is its Director of Business Development. Many thanks again.

Simon Evison BA, CFP, TMG The Mortgage Group (Calgary, AB)

My experience with Canadiana has been enjoyable since the first time I submitted a file. Service (great communication coupled with experience adjudicating mainstream and complex files) and turnaround times are extremely important in our industry; although clients are rate-driven, a quick, clear response is worth its weight in gold. This is a benefit I’ve enjoyed with Canadiana, and I truly look forward to continued business opportunities with them in the future.

James Snider, Select Mortgage Corp. (Vancouver Island, BC)

As a mortgage specialist, I am completely satisfied with the Canadiana Financial Corp team. They are truly dedicated, motivated and eager to effectively complete my files in a prompt matter, especially when there is a short deadline! Candace, the BDM is always open to calls as well, and is always ready to answer any questions or discuss a file. Great service, great rates! 

Katherine Blackwell, Dominion Lending Centres - Mountain View, (Coquitlam, BC)

Canadiana’s Business Development Team is accessible and always prompt with responding to questions and following up with issues pertaining to specific files. The underwriting team is incredibly fast and efficient in issuing approvals, and if there are any delays in issuing a commitment, the team always provides a detailed explanation. One Canadiana procedure that really simplifies our process is that the underwriter is also responsible for working through the documentation, which ensures that they are familiar with any exceptions or special circumstances pertaining to the file. We have and will continue to speak highly of Canadiana Financial when working with clients or other industry professionals.

Angelina Rizzuti, mortgagestogo.ca (Calgary, AB)

Two of my best clients are really pleased with Canadiana’s post-funding customer service. They told me how impressed they were with Canadiana’s follow-up once their mortgage was in place, and with how friendly and helpful the customer service reps were when they had questions. This is exactly what I want to hear from my clients – it makes a huge difference for future business and referrals, and I really appreciate it. Thank you.

Daniel McKay, Dominion Lending Centre (Edmonton, AB)

Canadiana is a great lender to work with. Their rates are very competitive, they’re friendly, they take time to discuss the deal, and they offer a quick turnaround.

Jesusa Durana, TMG (Vancouver, BC)